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Software and IT support is a service provided to users of product and services. Support provides the solution to the specific problem related to product and services. Vertex plus having an expertise in providing support to their customers.
Vertex plus Application Management Services (AMS) services provide the application management services outsourcing model having a target to business innovation rather than focusing on Service level Agreement and support. We also offer technology service by preparing certain strategies through develop, function and create with industry standard to manage and achieve industrial and business result.
We basically provide outsourcing of support for Clients applications, we are specialist in Application management outsourcing with responsibility of patches, bug fixing and small enhancements.
Cost Controlling
Reduce labor
Efficient and Competitive
New technology friendly
Focused on main business
Reduce risk
Security
The multi-channel support approach to marketing, selling & serving customers which create cohesive customer experience is defined as Omni channel support. While working with Omni Channel Support team will need to work with many departments to develop strong strategy. The department as: Product, Marketing, Sales & Customer Support.
The VertexPlus Omni Channel Support will approach show the integration of promotion, distribution and communication.
Software testing outsourcing is testing of software done by independent organization those are not directly involve in development of software directly.
Software testing is essential for software development and the organizations do not include testing as main phase will outsource software testing to other organization. The outsourcing will deduct time consumed, lower investment of infrastructure with software quality and concentrate in development.
There are several software testing outsourcing companies are there that provides software testing but the quality of work with skilled team under same roof of Vertex Plus.
Vertex Plus provide the Software testing outsourcing to our clients. Our aim is to work with our client and as a result we give them testing of their software with quality. Keys that we work to deliver quality Software testing:
Gather and clarify client requirement.
Overseas project as advantage of time zone.
hassle-free and clear communication between team and client
Good writing and communication skill
Work Flexibility
Cost structure understanding
Transparency
The Technical Service Desk is an initial point between users and an organization. Service desk is the online technical support single point of contact between the service provider and users for everyday activities. A service desk manages service requests and handle user communications for things like planned changes to services. A service desk typically has a wide scope and is designed to provide the user with a single place to go for all their technical needs. This results in the service desk playing important role in facilitating the integration of business processes with the technology.
Vertex Plus offers a best service model based on client’s needs. In today’s multi-service provider environment, VertexPlus serves as the integrated, central point of contact to manage incidents from start to finish. We committed to providing clients with the highest level of proactive, quality service tailored to their unique needs and we back this up with service level agreements aligned to specific business strategies and requirements.
VertexPlus provides a complete Technical Service Desk service with multiple options. Clients can decide the level of delivery according to their company’s needs. All issues are recorded in an issue management system, which guarantees traceability of the records at a later stage. It is natural that anybody that turns to our Service Desk should feel secure in their technical environment and look upon it as an aid supporting everyday operations. Service Desk means that clients never have to even attempt to find solutions to problems on their own.
Improve the quality of a company's products or services
Process Efficiencies
Customer Satisfaction
Off-Hours Support
Proactive Interventions
Fast Problem Resolution
Systematic Fixes
Industry Expertise
Don’t Worry we are here to increase your business potential with our result-oriented solutions.