Is Salesforce Health Cloud Worth Investing In? If so Why?

Salesforce Health Cloud is a cloud-based software that avails users a cloud-based platform to change healthcare services delivery by creating cordial bonds between patients, and healthcare service providers. It also offers users unique and specialized healthcare tools to among others: monitors and manages patient health status and recovery progress as well as to enhance better sharing of information between the patient's caregiving team.

According to the Forrester Wave report 2020, Salesforce as a leading Healthcare CRM provider and as a Patient Relationship Management (PRM), the specialized areas of the Salesforce Health Cloud also include to Salesforce Health Cloud incorporates doctor-patient relationship, records management services,  through Private communities patients can view healthcare plans, connect with healthcare providers, find answers to common questions (FAQs) as well as fill out medical forms in advance of medical visits to save time. So what makes Salesforce such a unique proposition for healthcare providers and institutions?

What Makes Salesforce Such a Unique Proposition for Healthcare Service Providers?

For an application to be deemed or seen as relevant so that it attracts an investment proposition it must avail some extra powerful reasons. So what makes the Salesforce Health Cloud one for Healthcare service providers and institutions? Below we unravel the details.

1. Helps Meet Deficiency in Specialized Personal Care

Critical ailments and complications demand round clock monitoring and updates on the status of the patient's vital statistics. A sudden fall or change in vital parameters can be all there is to a patient�s health or life. That is why, full integration of wearable healthcare technology, Salesforce Health Cloud can monitor and detect the patient's health status 2/7. This means consistent health status monitoring to see the latest health condition changes. Besides, health care managers in charge of the patients are informed of the necessary medication adjustments. These interactions take place with Chatter, an in-built interactive application of Salesforce. This, in the end, ensures healthcare service providers and institutions are assured of providing and managing specialized and effective patient care via AI-enabled intelligent healthcare technology.

2. Ballasts and Boosts Healthcare System Interoperability

Healthcare systems from various manufacturers and makers may run on different parallels of technology or operational structure which lessens or complicates the possibility for seamless Interoperability. Interoperability is the ease and smoothness of integrating the varied systems to work seamlessly without hiccups or glitches or malfunctioning. This is especially very critical for healthcare services as the smallest malfunctioning may be the difference between life and death. The various systems from different stakeholders in healthcare, manage and process data variedly adapting various formats and systems. This makes data access and patient data sharing among the stakeholders is tricky. Salesforce's Fast Health Interoperable Resources (FHIR) standard, eliminates this complication to ensure messages from an EHR system is sent to the right Health Cloud Object.

3. Enhances and Helps Maintain Patient Privacy

Patients though indisposed and unable to do things by themselves don't take away or reduce their right to privacy and respect. That is why in professionally run healthcare institutions, keeping and maintaining patient privacy as well as giving them the right access to the right family members is critical for the success of a professional patient healthcare management product. Salesforce Health Cloud has instituted and ensures strict security and privacy by setting permissions and profiles of those allowed access and those that are not.

4. Seamlessly Merges and Integrates Multiple Data Sources

Merging and integrating various data sources into one isn't a simple thing. Integration with multiple Electronic Health Records (EHRs) and external systems to map to objects in Salesforce ensures data consistency and integrity. This data can be accessed by everyone involved in your patient care program. Salesforce is an effective platform that merges the management of patient health records in a single place with high standard care.

5. Comprehensive and Compact Patient Health Records

We have been using the term 360 degrees a lot in this article. Salesforce as a healthcare platform integrates several healthcare providers into one dashboard which makes patients manage their health records systematically. Generally, healthcare service providers have set goals and targets and each goal is done via set tasks that must be executed by the patient or family minder or an external minder as set earlier on. Salesforce Health Cloud has log details of the patient�s health records, doctor visits, therapy sessions, medications, and regularly issues reminders so that effective patient health management is maintained.

6. Major Healthcare Systems Providers on One Healthcare CRM Platform

Salesforce Health Cloud allows the creation of detailed and complete healthcare plans for patients combining internal and external systems. As one unified platform, Salesforce powers and enhances increased healthcare productivity with positive clinical outcomes for the patients.

Is it Worth Investing in the Salesforce Health Cloud? If Yes, Why?

Yes. It is worth investing in a Salesforce Health Cloud. The reasons are many but chiefly and importantly is because different healthcare service providers may pursue various objectives at the health services provision level. Salesforce Health Cloud brings in a more dynamic and polished approach to approximate the right professional healthcare services delivery system. Here are some vital points to consider before going in for a Salesforce Health Cloud Investment:

1. Importance of Healthcare Provider Enterprise Serial Bus

It is critical to share and exchange data between Salesforce and EMR. Most healthcare services provider systems are advanced and all with formats of EMR, it�s vital to have an ESB that reads and manages all the data exchange. Salesforce Health Cloud offers effective healthcare delivery to patients with expert product management, user discovery, as well as Salesforce' capabilities, help provide unique clinical outcomes and better patient health

2. Adaptable and Applicable as Patient Care Use Case

Every healthcare service provider or institution should have a minimum or relative level of usage or adaptation. It's great to have the proper use case of how patients are serviced with relevant processes and systems aligned to carry out the activities. Salesforce Health Cloud is adaptable and applicable to the best extent the user intends to use it.

3. EMR Compliance to Interoperability Standards

Healthcare equipment and other related devices have minimum levels or standards that are essential and critical for healthcare services provider-level integration strategy. That is because a lot hangs on the equipment to deliver excellent service at the highest level.

Summary

As seen from above the Impact, advantages, and adaptations of a Salesforce Health Cloud on a Healthcare services provider or institution are many and multi-dimensional given the shifting pace of healthcare services innovations.