The Role Of RPA In Healthcare Industry

The advent of the RPA has been a turning point for the healthcare industry, as it has not only automated various complicated tasks for medical professionals but has also helped hospitals to improve efficiency and offer better medical care to their patients.

RPA (Robotic Process Automation) is handy and quick to implement a solution that helped the healthcare industry to improvise their processes, starting from patient registration to claim settlement. Error-prone and time consuming human operations, but having defined workflows can be easily mimicked using RPA.

Benefits of RPA in Healthcare:-

Below are some of the processes that can benefit from the adoption of RPA in the healthcare industry:

Admission Process:-

This is one of the most common processes in hospitals that every patient needs to go through before getting admission and because it is a lengthy process, it takes too much time. Automating such processes has helped patients save time and hospitals improve the patient�s experience.

Transfers to Other Hospitals:-

Patients who need to be transferred to other hospitals may end up experiencing delays due to the lack of a reliable workflow and collaboration system between hospitals. With the help of RPA, the inter-hospital referrals and transfer process have been streamlined.

Order of Drugs and Hospitality Stationery:-

Hospitals should have an adequate amount of drugs in their stock, but unfortunately, this is not the case. Many times, it has observed that hospitals are running short of several medicines due to improper stock management. This issue has easily been resolved with the implementation of RPA in the supply, storage, and inventory of medication and ordering automatically before medicines get out-of-stock.

Improving Account Settlements:-

Hospitals need to monitor, calculate and evaluate bills during the diagnosis and treatment of each patient, and manually processing of such data can be time-consuming, and still, there is no surety of 100 percent accuracy. Apart from this, maintaining a record of several tests, prescriptions, doctor fees, room/bed charges, and other fees is very essential for the accurate calculation of every patient�s bill.

Manually processing of this task can become very complicated for the hospital staff and their RPA bots can be brought into action. They will not only accurately calculate the bill amount considering the cost of tests, medicines, food, etc. but the introduction of RPA in the healthcare industry can also reduce the chances of human error. Hence, leveraging RPA in healthcare services can effortlessly speed up account settlements.

Smoothening Claims Management:-

With the rapidly increasing demand for health insurance, managing claims have become a complicated process and it involves processes like data input, processing, evaluation, and dealing with appeals. The entire procedure, if handled manually or using standard software, can prove to be inefficient and error-prone. Outdated insurance claims procedures can significantly impact the cash flow of the hospitals.

Moreover, around 30-40% of health insurance claims can be denied due to non-compliance with regulations. Hence, ensuring regulatory compliance for insurance claims can be another complicated task.

Leveraging RPA in healthcare services can streamline the process of managing insurance claims. These bots can also identify compliance-related exceptions and avoid non-compliance with regulations. Therefore, the adoption of RPA in healthcare services can improve the efficiency of complex insurance claims management procedures.

Our  Robotic Process Automation not only bring these benefits to the healthcare industry but also come up with many more that ultimately help hospitals improve their brand value. Along with the healthcare industry, we also serve logistics and transportation, insurance, banking, data management, accounts, and financial management, and many more industries to streamline their operations and improve overall efficiency.